Patron Handbook - Damaged or Incomplete Books

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CTBL inspects all of the books mailed back to us. However, you may occasionally receive a mixed or damaged book.

Please do not put any strings or rubber bands, etc. on the outside of mailing containers. This practices causes problems for postal sorting equipment.

We make every effort to send a replacement, but sometimes a note or rubber band is overlooked. To make sure you get a replacement, please call a reader advisor right away if you receive any defective books.

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